Terms & Conditions
Marlon and little friends accepts cards and Paypal payments via our website. Once the payment has been received, the item will be sent.
The cost of the shipping has to be added to the item purchased.
Most of the items are sent via Royal Mail. If you wish to have your item sent via another company, please contact our customer service directly to have a quote.
Once the item has been dispatched, you will receive an email from our customer service.In case of delays regarding your delivery, you can contact us, and we will try to solve the problem, but unfortunately, we have no control once the item has been already dispatched.
If you need to receive an item on a specific date, please contact us for a quote, and we will do our best to complete your request.
For shipping outside the UK, if your country is not listed, please contact us in order to request a quote.
International customs charges, VAT or import duties, where applicable, are the responsibility of the buyer and are not included in the shipping price. It varies from country to country so we advise to contact your local customs office for some more informations before placing and order.
Refunds and exchanges
Returns are accepted within 14 days of receiving the goods.
The item must be in the same condition as when it was received, with the label and packaging included, not used, unwashed or altered.
The return will be handled within 5 working days from receiving it and will be refunded to the same card or account that they were paid from. Shipping costs will not be refunded.
Please send an email to our customer service to inform us. We recommend you send it recorded. We are not liable if the package goes missing during its journey back to us, and we are not able to chase your packages.
If you require an exchange, we ask that you return your unwanted items and place a new order via our online store.
If an item has been damaged in transit, please contact our customer service within the first day of reception.
Parcels from outside the UK: Please make sure your items are marked as 'RETURNED GOODS' on all customs documents. If it is not the case, the customer will be liable for customs charges upon the re-entry to the UK. This charges won't be refunded and will be paid in full by the customer (deducted from the refund total).
Any orders cancelled, returned to us or refused due to customs fees will be subject to a restocking fee, and any charges applied on the return to the UK (taxes, customs, import duties and administrations charges) will be taken off the refund. Refund will only be processed once the package has been returned to us. Shipping charges will not be refunded.
Bespoke and Made to order
Returns on Bespoke and Made to order items are not accepted.
Our Gift cards cannot be exchanged or refunded. They are valid for 12 months.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers all encrypted and not held by Marlon and little friends), email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Keep a track on previous order purchase history
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.
We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We will take all appropriate steps to protect your data, and make sure access to your data is password-protected.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com .
Ownership of rights
All rights, including copyrights at marlonandlittlefriends.com remain with Marlon and little friends. The use of the contents of this website (other than your own personal and non-commercial use) is not allowed without our permission.